The Unethical Trading

It was a very slow day for me today! About 7 months back we have been to a consumer electronic shop in Madurai to buy a particular model mixer grinder! This shop is a branch of a multi branched group in South India.

The sales executives recommended us to buy a new brand of mixer grinder! Though we were very firm in our stand they have somehow convinced us to buy that particular brand! It has a 5 year warranty!

but the real sorrow started from the next month itself!! It was not properly grinding, heated up unusually heavily. At one point we have decided it is not wise to use the mixer grinder and wanted to change it. 

We approached the shop last Friday (When we were in Madurai on our way to Dindigul and Palani). When we asked for a replacement for the mixer grinder the shop people shown a different face!! They said they can not replace it with a new on but can service it to a good condition. They sought time till today for the brand's service people to have a look at it.

I have called them up to check about the matter, but they told they can not even service it for free as it looks like a service attempted by a person not authorised by the company. But I have never serviced it with somebody else. They have also said that the warranty does not cover certain parts of the product (Of course they do not cover those parts which will normally malfunction under warranty!!). 

This is one kind of unethical trading and the other example also happened to me today! There was a water leak from the roof of the down compartment of my refrigerator. I have called up the company's customer care and registered the complaint.

The service engineer who came to attend the complaint said, there is a minimum inspection fee of Rs 290 even if there is no serious problem in the machine!!

I didn't get shocked!! Seems I am used to this kind of unethical trading practices!!!